Source: (2006) Intercourse, PA: Good Books.

Some subjects seem too hot for a group to discuss sanely. Not necessarily. This book shows how to help people hear each other when they feel like shouting; how to focus on the issues at stake rather than having a war of personalities; how to employ actual practices for better understanding (interviews, small group discussions, role reversal presentations); and how to move a group toward making a decision that all can honestly support. (Publisher’s description)