Source: (1989) In: M. Wright and B. Galaway (eds.), Mediation and Criminal Justice: Victims, Offenders and Community. London, UK: Sage Publications, pp. 229-238.

Of all the dispute resolution intervention processes, mediation raises some of the most significant challenges and concerns for police officers. The use of mediation by police is not new, yet the important role played by police in determining how criminal matters are defined, processed, and handled has not received much attention. There are two major uses of mediation by the police. One involves using mediation skills and techniques as an intervention strategy when handling cases. The other is referring cases to dispute resolution centers. This chapter address the potential and problems posed by each of these uses of mediation by police.