Source: (2002) Paper presented at "Dreaming of a New Reality," the Third International Conference on Conferencing, Circles and other Restorative Practices, August 8-10, 2002, Minneapolis, Minnesota.

This paper presents some preliminary findings of the first survey on the 9 victim-offender mediation services currently operating in Italy. Data were collected by means of two different questionnaires, one addressed to mediators and one to the mediation service directors. Information deals with the following aspects of the mediation services: work flow, organisation and funding, physical lay-out and technologies, mediation practice and its theoretical framework, training of mediators and their work satisfaction. Results show that only a minority of mediation services currently function as completely independent organisations; instead, the majority of services are directly connected with the juvenile courts.

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