Source: (2006) Corrections Today. December: 58-61.

“Restorative Justice as a Solution-Focused Approach to Conflict and Wrongdoing” facilitator training is a 12-week program designed to help inmates learn self-control and getting along with others. The total 24 hours of training are scheduled as two-hour sessions for one evening each week, which covers topics such as listening skills development, using open-ended questions, resiliency development and protective factors, using communication for conflict resolution, restorative justice and forgiveness. The inmates are taught that effective facilitators are competent, self-aware people who listen carefully, and who exercise control when their emotions are triggered. They are also taught emotional intelligence skills. These skills include: “self-awareness; identifying, expressing and managing feelings; impulse control and delaying gratification; and handling stress and anxiety.” Emotional intelligence enables one to be aware of the feelings of others and to better manage relationships.(excerpt)