Source: (2003) Te Ara Whakatika: newsletter of the court-referred restorative justice project. March/April 2003. #15. Downloaded 11 December 2003.Karen Leuschke is a facilitator in a pilot program for court-referred restorative justice conferences in New Zealand. This article profiles the work of a facilitator through her experiences and lessons learned. Focusing on key traits and tasks of a facilitator, Leuschke stresses following the rules of the procedures, accuracy in keeping records and making reports, and perseverance in pursuit of the work. Additionally, she emphasizes the importance for a facilitator of being able to listen rather than talk.