Source: (2008) Report of the fifth conference of the European Forum for Restorative Justice, Building restorative justice in Europe: cooperation between the public, policy makers, practitioners and researchers, Verona.

A former official from the Thames Valley Police discusses his history with restorative justice and how the force used it to address neighborhood disputes. The author says that integral to using restorative justice effectively was communicating clearly and strategically with the public. He highlights some of the difficulties that may hamper communication and some of the strengths that may make restorative justice more palatable to the public, and then presents tactics to aid the dialogue between advocates and the public.