Source: (1982) Peace and Change 8(2/3):117-128.

This essay discusses the need for alternative dispute resolution programs and traces the historical background of this movement. This article presents a step-by-step model for a mediator's performance and descriptions of current programs. Evaluative information on existing programs is included along with comments on the future of alternative dispute resolution. Evaluations of several programs have shown that disputants view the mediation process as fair, that both parties appear for mediation at higher rates for court-annexed programs than for community-based centers, and that 79-90 percent of the disputes result in an agreement once the disputants arrive at the justice centers.