Source: (1994) Ottawa, CAN: Department of Justice, 57p.

Empirical and nonempirical literature on the cost-effectiveness of alternative dispute resolution (ADR) is reviewed, with emphasis on measuring ADR's cost-effectiveness. Results revealed a lack of empirical data on cost- effectiveness of ADR, as well as methodological differences in obtaining this data. Factors examined often included: cost and efficiency, disputants' satisfaction with the process, settlement rates, impact on court workloads, compliance rates, and issues related to the quality of justice. It is recommended that Canada's Department of Justice consider collecting its own data and undertaking its own evaluations of ADR programs.