Rossner contrasts the rituals of the court room and of the restorative conference; the latter can produce 'collective effervescence' and a 'learned conscience'. A single video-recorded conference is analysed in detail, with regard to facial expressions and body language, and excerpts are transcribed. As often happens, there is an emotional turning point, in this case when the offender's partner describes graphically the state their little family was in when the father took his desperate step and grabbed the victim's handbag. She may be making a calculated bid for sympathy, but Rossner argues convincingly that her motivation doesn't matter: the conference gains the emotional energy which makes it successful. Sometimes an offender walks in cynical, but changes when faced by the victim's hurt. (A silence may also be a turning point.)
The analysis may seem to hang quite a lot of theory on a single case, but although every case is unique, this one seems likely to be fairly typical. It is difficult to gain access to actual conferences, and interviewing offenders and victims afterwards could revive painful memories; as the next best thing, Rossner interviewed facilitators, asking them to recall their best, worst and typical conferences - twenty-four in total. They confirm that conferences are more likely to work if there has been serious physical harm; less serious cases may not generate enough emotion. We are rightly reminded that RJ does not 'work' every time: in at least one conference the victim refused to respond restoratively, perhaps because of inadequate preparation; maybe the case should have been screened out.
Two chapters look at short-term outcomes and long-term consequences of successful interaction rituals. Statistical analyses, on which your reviewer is not qualified to comment, show for example that when there is a high degree of stigmatisation of the offender, there are lower levels of solidarity (group togetherness), reintegration and emotional energy; defiant behaviour, despite being correlated with emotional energy, often leads to less successful outcomes. However, measures other than re-offending should also be used, and factors other than RJ (such as demographic characteristics and previous offending history) need to be taken into account.
In conclusion, a theory of RJ is outlined. To some extent the process depends on characteristics of the participants, but there are clues as to how the facilitator can improve the chances of reaching the vital turning point(s). It is important to build up their emotions, and encourage them to think how they can express the effect the crime has had in a respectful manner. Most of the guidance is in more general terms, based on somewhat intangible factors such as rhythm and balance without saying much about how to achieve them. Some of the most important are preparation of the participants and an adequate space with thought-out seating arrangements. There are one or two practical tips, such as the 'click and drag' method of encouraging parties, by example, to make eye contact with each other, and encouraging them to set the seal on their agreement by sharing refreshments. Finally, some requirements for a successful interaction are summarised. This book will be useful to practitioners who want to deepen their understanding of the process which they facilitate, and to theorists who want to explore how RJ can be a more effective process than the conventional punishment-based criminal court room. A more accessibly priced paperback would be welcome.