Source: (2002) Corrections Today. 64(3): 69.In this article, Susan Clayton profiles the work of Laura Scheffert James, a community treatment coordinator in the Iowa Department of Corrections. James is responsible for coordinating programs for offenders in a number of correctional facilities. Programs cover such topics as victim impact, anger management, victim-offender intervention services, and various life skills. Of particular focus in the article is the 12-week victim impact program implemented by James. Through this program, James works with offenders to bring them to an understanding of the impact their criminal activity has on victims and the community.