Source: (1999) Paper presented at the Restoration for Victims of Crime Conference. Australian Institute of Criminology and Victims Referral and Assistance Service. MelbourneCurtis and McCoy cover key aspects of victim services in New South Wales in Australia. For example, they mention the statutory Charter of Victims Rights, the significance of the first contact with a crime victim, the referral process, interagency partnerships, and a regional strategy to monitor and strengthen the Charter of Victims Rights. Other specific structures that enhance services to crime victims are also indicated, including a video and booklet to assist victims who may be called to testify as witnesses, the Victims Register, and a counseling standards document.