Source: (2000) In Mediation in Context, ed. Marian Liebmann, 111-125. With an introduction by Marian Liebmann. London: Jessica Kingsley Publishers.

Describing mediation as a process of constructive or positive problem-solving through the assistance of a neutral third party, Zondervan provides an overview of community mediation in the United States. Her chapter sketches a history of community mediation in the United States. It also covers the following topics: training and monitoring of volunteer mediators; obtaining referrals for mediation; and extending the types of cases dealt with through community mediation. Case examples are offered, and a profile of a community mediation center in west Michigan is included.