Source: (2001) New York: Andrus Family Fund BET (Board Exploration Triad) Working Paper: Group H. Downloaded 8 March 2005.

Central to the notion of community reconciliation through restorative justice is the process of facilitated dialogue. This usually involves trained mediators or facilitators. The purpose of restorative justice dialogue is to provide a safe place for the people most affected by a specific hate crime, hate incident, or criminal act (victim, offender, family members of both, and other support persons or community members) to have the opportunity to enter into a direct dialogue with each other in order to talk about the full impact of the crime upon their lives, to address any lingering questions, and to develop a plan for responding to the harm caused to the greatest extend possible. This type of facilitated dialogue provides the opportunity for entirely new directions and changed perspectives in the lives of the involved parties. Currently, there are very few examples of this in response to acts of intolerance and hate.

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