Source: (2001) Santa Barbara, CA: Institute for Cooperative Communication Skills/

This document consists of various original materials about “compassionate listeningâ€? and related matters. The materials come from talks, reflections, letters, lesson plans, and other writings by Gene Knudsen Hoffman, Cynthia Monroe, and Leah Green – pioneers and practitioners in this sphere. As used in this document, “compassionate listeningâ€? is not strictly speaking about resolving conflicts directly. It refers more fundamentally to helping people in conflict to see one another as human, thus engendering a new mental and emotional space from which resolution can emerge. Compassionate listening thus goes beyond conflict resolution grounded in interest-based bargaining to people learning to identify with one another’s sorrows and joys.

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