Source: (2001) Santa Barbara, CA: Institute for Cooperative Communication Skills/This document consists of various original materials about âcompassionate listeningâ? and related matters. The materials come from talks, reflections, letters, lesson plans, and other writings by Gene Knudsen Hoffman, Cynthia Monroe, and Leah Green â pioneers and practitioners in this sphere. As used in this document, âcompassionate listeningâ? is not strictly speaking about resolving conflicts directly. It refers more fundamentally to helping people in conflict to see one another as human, thus engendering a new mental and emotional space from which resolution can emerge. Compassionate listening thus goes beyond conflict resolution grounded in interest-based bargaining to people learning to identify with one anotherâs sorrows and joys.