Source: (1998) Lanham, MD: American Correctional Association.

Conflict often goes hand in hand with change. This workbook will help you understand and effectively deal with real-life conflict. Whether dealing with a difficult supervisor, co-worker, an offender, or the public you will enhance your ability to identify, prevent and resolve conflict. You will become more aware of the many personal and organizational benefits that are achieved when conflict is viewed as positive rather than negative. (Excerpt)