Source: (2007) Conflict Resolution Quarterly. 24(3): 327-348.

The purpose of the research reported in this article was to examine the conflict mediation process among middle school students through critical observations and by addressing the disputants’ perceptions of their experiences. The interactions and mediations that were observed are examined by the ways in which mediators’ adherence to, and deviation from, the mediation script influenced the mediation and the disputants’ perceptions of their mediation experience.(author's abstract)