Source: (2006) Papers presented at the Fourth Conference of the European Forum for Restorative Justice, “Restorative justice: An agenda for Europe”, Barcelona, Spain, 15-17 June 2006.

The complexity of the social life produces difficult situations, many of them do not find positive outcomes, others do not have spaces of resolution, and some others are of a confidential nature, e.g. conflicts between neighbours. In many of these situations the persons involved do not know in which way to deal with the difficulties. The social mediation constitutes an alternative - valid for this kind of problems. (excerpt)