Source: (1997) Washington, DC: U.S. Department of Justice, Office for Victims of Crime.

Umbreit and Greenwood summarize key criteria for mediation and dialogue that protect the victim and seek restorative outcomes – results that repair the harm caused by the victimization to the extent possible. They outline the basic purposes and principles of victim-offender mediation and dialogue. They also indicate concrete practices and procedures to foster such mediation and dialogue.