Source: (2011) British Journal of Criminology. 51(1):95-119.

Restorative justice has long been touted as an effective and popular alternative to mainstream justice. While most research on the subject measures outcomes and satisfaction after the event, this study uses a video recording of a restorative justice conference to analyse at the micro level the emotional and interactional dynamics at work in transforming an initial situation of anger and anxiety into one marked by displays of solidarity between victim and offender. It develops Collins’ theory of interaction ritual chains to code the gradual emergence of a successful interaction by analysis of facial expressions, verbal cues, gestures and interactional dynamics.(author's abstract)