Source: (2006) In, Dennis Sullivan and Larry Tifft editors, "Handbook of Restorative Justice" A Global Perspective. London and New York: Routledge. Taylor & Francis Group pp.188-197

Empathy is the feeling and awareness people have when they transform and transcend violence. Empathy is the emotional glue that binds people together in respect and dignity. I call the way we relate when we exchange empathy ‘peacemaking’. The practice, the science, the art of peacemaking is essentially a matter of learning how to engender empathy in place of narcissism. To me the process of peacemaking, of building empathy, works the same way all the way from one-on-one human encounters (and encounters with other life forms and ecosystems) to the course of national and transnational relations, and, as members of First nations worldwide add, to all our relations. (excerpt)