Source: (2004) Te Ara Whakatika: Newsletter of the court-referred restorative justice project. Summer 2004. Issue 23. Downloaded 8 February 2005.

Facilitators working for Restorative Justice Auckland Trust have a range of practical information at their fingertips. Each of the group’s 15 facilitators are given a manual — called a facilitation information pack — which includes everything from a list of conference venues to timesheets. Facilitator Fiona Landon says the pack is a “practical hands-on collection of informationâ€? that facilitators are given when they join the group. The pack includes material on the trust, its aims and principles, code of ethics and code of practice. Referral processes are outlined, along with information on conferences, confidentiality, training plans, performance management, supervision, safety and complaints procedures. A facilitators’ guide provides “a step-by-step checklist of things to remember to doâ€?. (excerpt)

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