Source: (1990) Chicago, IL: University of Chicago Press, 228p.

This study examines how "ordinary people" view, use, and emerge from American courts. The data were obtained from 2 research projects on the use of mediation to handle interpersonal cases originating in lower courts. The first research project examined 2 Massachusetts mediation programs and compared them with other courts. The second research project reviewed a parent/child mediation program in Cambridge. The vast majority of cases involved interpersonal quarrels. Actual involvement with the court process was "typically sobering and discouraging" for plaintiffs.