Source: (2001) In Forgiveness and reconciliation: Religion, public policy, & conflict transformation, ed. Raymond G. Helmick, S.J., and Rodney L. Petersen, 269-294. With a foreword by Archbishop Desmond M. Tutu. Philadelphia: Templeton Foundation Press.

Botcharova explores the value of “track two diplomacyâ€? as a supplement to official diplomacy. Track two diplomacy consists of unofficial interaction between members of adversarial groups or nations to resolve conflict. To make her case, Botcharova begins by noting the limiting characteristics of official diplomacy. This leads to an examination of the role of track two diplomacy in filling the void left by official diplomacy, specifically its failure to consider social-psychological and spiritual approaches in peace-building. To highlight such approaches – especially the central role of forgiveness in moving toward reconciliation, and the psychological and spiritual aspects of forgiveness – Botcharova describes particular, nongovernmental efforts in bringing people together to address the conflict and violence in the Balkans.