Source: (2004) M.A. thesis, Department of Criminal Justice and Criminology, East Tennessee State University. Downloaded 29 March 2005.While the process of restorative justice is fairly new, several programs have been implemented globally and found to be effective in various aspects over the past 30 years. Very little empirical research has been gathered from these global programs though members of the criminal justice community as well as members of the general public have expressed interest in learning more about the programs and effectiveness and opinions of the programs. This study takes a closer look at what victims have expressed as being important to them regarding the criminal justice system and satisfaction with how their cases are handled in both traditional court proceedings as well as through restorative justice processes. Author's abstract.