Source: (2000) In Mediation in Context, ed. Marian Liebmann, 69-84. With an introduction by Marian Liebmann. London: Jessica Kingsley Publishers.

The authors provide a detailed look at a set of conflict resolution programs at a particular school in an urban area of London. Their study includes background on the school and the development of mediation services - such as training of peer mediators - through the assistance of a local mediation center. Key principles and processes are described. A sampling of case studies demonstrates these principles and processes. Photographs of students in roles as peer mediators and disputants add to this picture of school mediation.