Source: (1983) Kitchener, CAN.: Community Justice Initiatives of Waterloo Region.This manual has developed out of two programs in Kitchener, Ontario: The Community Mediation Service (CMS), and the Victim Offender Reconciliation Program (VORP). CMS deals with minor disputes on a pretrial basis; VORP is a post-trial program concerned with restitution and reconciliation. While there are differences present in pre-trial and post-trial mediation, there are also essential similarities which warrant combining training materials for both programs into one manual. The goal of this manual is to present guidelines and concepts that are broad enough to encompass both pretrial and post-trial interventions in criminal and civil complaints.