Source: (1986) In: J. Reese and H. Goldstein (eds.), Psychological Services for Law Enforcement. Washington, DC: U.S. Department of Justice, pp. 173-178.

This description of mediation as a police option for diverting conflicts from litigation and considers the history of mediation, the mediator's roles, and the mediation process. Currently, 180 neighborhood justice centers across the United States handle minor disputes in lieu of legal intervention. Mediation uses a neutral third party to assist disputants in resolving their own conflict through negotiation and the construction of an agreement. In acting as a facilitator for dispute resolution, the mediator acts as an educator, translator, interpreter of reality, idea generator, and crisis intervenor. The mediation process is then described.