Source: (2009) The Viewpoint Organisation.

Almost all services were able to provide Face-to-Face Meetings (95%), Victim Awareness (95%) and Shuttle Dialogue (90%), which reflects the guidance categories. However, almost half the Restorative Justice processes did not involve any communication processes; the focus of work was predominantly Victim Awareness with the Person Responsible. With this Victim Awareness work, in only around 16% of cases was the Person Harmed informed or involved. Persons Harmed clearly liked the constructive nature of the processes involving direct communication, giving them a sense of closure. Responses from both persons Responsible and Persons Harmed reported the benefits of participating in Restorative Justice processes featuring direct communication. (excerpt)

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