Source: (2006) Papers presented at the Fourth Conference of the European Forum for Restorative Justice, “Restorative justice: An agenda for Europe”, Barcelona, Spain, 15-17 June 2006.

If we consider IT enhanced ADR (also known as ODR) as a communicative process involving a group of individuals engaged in a problem-solving task, we will need to admit that emotions are an essential component of the individuals’ attitude towards the disputing process. However, ODR techniques have raised concern as whether they are able or not to deal with emotional states of participants. This presentation proposes a review of recent literature on emotions and ODR to identify which emotional components and patterns of behavior may be most relevant in this specific context. We will suggest as a preliminary conclusion that ODR techniques may prove helpful for specific contexts of restorative justice. (author's abstract)