Source: (2010) Resolution (News from the Restorative Justice Consortium). 34:5.

Promises to put victims at the heart of the justice system sound good but can have a hollow ring. Too often people find themselves lost in a maze of unfamiliar, complex and bureaucratic criminal justice process and procedures, only to emerge feeling that their account of being harmed has not really been heard or, at least, not properly understood. So a youth justice system which satisfies 90% of crime victims and substantially reduces reoffending rates is well worth looking into. (excerpt)