Source: (2001) VOMA Connections no. 8 (Winter): 1, 11.Ratner emphasizes the need for people who oversee restorative justice processes to avoid personal judgments, preconceptions, and even bias. A practitioner in a victim-offender reconciliation program in Tennessee, Ratner has firsthand experience in the need to strive for openness and impartiality, and to understand and respect differences. She narrates three disputes she mediated that illustrate this need. Moreover, she suggests practical steps mediators can take to improve their abilities in this area.