Source: (1989) In: M. Wright and B. Galaway (eds.), Mediation and Criminal Justice: Victims, Offenders and Community. London, UK: Sage Publications, pp. 56-68.This chapter describes the victim/offender reconciliation process and provides a brief rationale for each program procedure based upon the training materials developed by the Kitchener and Elkhart programs. The program activities and rationale are reviewed for each of the four steps in the process: 1) intake, screening and assignment to volunteer mediator; 2) preliminary meetings with offender and victim; 3) the actual victim offender reconciliation meeting; and 4) reporting, monitoring and follow-up. This model of justice is compared to the adversarial process and is seen as an empowering victim, offender and community to resolve their own problems.