Source: (1998) United States Department of Justice - Office of Justice Programs, National Institute of Justice.

The author notes that every community experiences disputes among its members, often ending up in court as criminal or civil cases. As an alternative, many communities have established community mediation programs. Community mediation programs train volunteers in conflict resolution skills. These volunteers provide dispute resolution services to individual citizens and groups. Mediation sessions bring together the parties in a dispute with mediators who help them discuss the issues involved and work toward a mutually agreeable solution to the problem. This paper details the development, structure, and operations of one such program in the United States.


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