Source: (2010) Resolution: News from the Restorative Justice Council. Winter:15.

Workplaces experience all the highs and lows of any system of relationships. When problems emerge, our first response as staff is often to lodge a grievance. As managers we feel we need to know who has done what to whom and what we need to do to get things back on track. The Acas (Advisory, Conciliation and Arbitration Service) Code of Practice on disciplinary and grievance procedures sets out principles for handling grievances but, grievance systems are designed to deal with disputes, not conflicts, and can escalate the differences rather than resolve them. (excerpt)