Source: (2013) Restorative Justice: An International Journal. 1(1):85-90.

Most of this discussion concerns the words we use as academics and practitioners among ourselves. What words should we use when talking to potential participants? There is a case for saying 'None of the above.' IF we are speaking to (for example) the mother of a young woman who has been killed by a dangerous driver, she is not likely to respond vavourably to an offer of a 'restorative dialogue' (nor, for that matter, to a suggestion of reconciliation or forgiveness); mediators would probably do better to ask whether there is anything she would like to hear from or say to the driver, or questions she would like to ask, and avoid the professional vocabulary altogether. (excerpt)