Source: (2006) Blackwell PublishingThis handbook invites readers who are interested in mediation, negotiation and conflict resolution to share the perspectives of experts in the field. Contributors include scholars, mediators, trainers and negotiators, all of whom are passionate about their work. The book emphasises both internal and external factors as important sources of influence when negotiating conflicts. It also explores the cultural and institutional frameworks that have shaped intervention processes. The authors consider what techniques might work when, how and why. This book demonstrates the sophistication of contemporary studies of mediation, negotiation and conflict resolution. (publishers description).