Source: (2003) In Tricia S. Jones and Randy Compton, eds., Kids Working It Out: Stories and Strategies for Making Peace in Our Schools. San Francisco: Jossey-Bass. Pp. 35-59.

Carol Miller Lieber begins this chapter with an illustration from her observation of a fourth-grade classroom. The teacher and students spent part of the day learning and practicing active listening skills from a conflict resolution education (CRE) curriculum. Students seemed attentive and even animated. Yet, according to Lieber, for the rest of the day the teacher taught in a manner distinct from and even contradictory to the principles and skills learned in the CRE session. To overcome this "learning gap" and assist young people to grow in successful conflict management, Lieber examines the importance of direct skill instruction, adult modeling, and routine practice of CRE skills in classrooms and the wider school community.