Source: (1992) Juvenile and Family Court Journal 43(1):21-28.

This study reports on evaluations of victim-offender mediation programs working with the juvenile courts in Albuquerque, NM; Minneapolis, MN; and Oakland, CA. Data were gathered from 868 interviews with crime victims and offenders, including pre- and post-mediation interviews with those who were referred to the mediation program but did not participate, and those from the same jurisdiction who had been matched with the mediation sample. The mediation process in all 3 sites resulted in greater satisfaction and perception of fairness, and in higher restitution completion rates than found in the matched sample of victims and offenders not referred to mediation.