Source: (2007) London & Philadelphia, PA: Jessica Kingsley Publishers.

"This book covers every stage of the process, from how a facilitator should prepare for taking on a new case, through initial contacts with victim and offender and facilitating meetings, to recording and evaluating a case. While acknowledging throughout the different possible ways of proceeding, the authors provide example prompts for steps such as writing to a victim for the first time, talking to the victim and offender ahead of their meeting, and initiating meetings. They use jargon-free language and provide helpful task checklists for speed and ease of reference." (abstract)