Source: (-0001) Excerpted from The Systems Thinker newsletter, Volume 10, No. 10. Pegasus Communications.

In 2000 a group of researchers from the Society for Organizational Learning interviewed members of Visión Guatemala [a large multistakeholder team that had had a significant positive impact on post-civil war restoration efforts], to try to pinpoint exactly what happened in their group to allow them to do such extraordinary work in such a highly complex system. The answer the researchers arrived at has to do with the way this group, over the course of their involvement together, progressed in the way they were talking and listening. (excerpt)

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