In Level Two, for more serious offences or if there are several victims, offenders will meet victims during a conference with a Neighbourhood Resolution Panel, made up of volunteers from the community. They will help talk through the issues and come to a resolution.
Level Three, for serious offences like burglary, robbery or even rape, takes place post-conviction, usually while the offender is in prison. The victim will have the opportunity to meet the offender face-to-face to ask questions and explain the impact of the crime.
Inspector Derrick said: "Often offenders will commit a crime and get sentenced, without ever having to face their victim.
"In Level Three we put them together to try to get some answers.