Source: (1999) Cologne, Germany: DBH-Fachverband für Soziale Arbeit, Strafrecht und Kriminalpolitik.DBH is the German Association for Social Work, Criminal Law, and Crime Policy. The TOA-Servicebüro – Servicebüro für Täter-Opfer-Ausgleich und Konflictschlichtung – is a project of DBH in Cologne, Germany. TOA-Servicebüro seeks to deal with conflict and crime through victim-offender mediation rather than through traditional criminal justice processes. This document summarizes the objectives, tasks, and activities of the TOA- Servicebüro. It includes the historical background to TOA-Servicebüro, target groups for the service bureau’s work, and highlights of its work.