Source: (2004) Conflict Resolution Quarterly. 22(1-2): 279-303.

The outcome variables assessed in the studies under review include participants’ satisfaction, variously reported as satisfaction with their meeting, with the program, with the agreement, with their preparation for the meeting or with the justice system handling of their case, as well as whether they would recommend participation to others in similar circumstances participants’ assessment of the fairness of the mediator, the process, and the outcome; the amounts and types of restitution agreed on the offender compliance with the restitution agreements; diversion; recidivism; and costs. (excerpt)