Source: (2001) Paper presented at the Reconciliation: Conversations Beyond Cultural Boundaries conference, held in Adelaide, South Australia, 29 November -December 1. Adelaide, South Australia: University of South Australia, Asia Pacific Mediation Forum. Downloaded 3 August 2004.

As Sandy Policansky notes, conflict is a part of all human interactions. The workplace is no exception; there are many kinds of conflicts that occur in the workplace. In this presentation, Policansky identifies some of the key issues and dilemmas that mediators face when attempting to resolve disputes in a workplace setting. In particular, she focuses on the importance of establishing the framework of the processes and ground rules before mediation; the relationship between the mediator and the organization; and the dilemma of how far the mediator can push the parties in order to reach a resolution.