Source: (2000) In Mediation in Context, ed. Marian Liebmann, 166-176. With an introduction by Marian Liebmann. London: Jessica Kingsley Publishers.

While there are varying emphases among different people in defining mediation, Reynolds holds mediation to be a process in which a neutral third party assists contending parties to achieve their own resolution of their dispute. In the United Kingdom, mediation has increasingly been extended into the workplace. Relating this development to limitations of traditional grievance and disciplinary procedures, Reynolds summarizes the emergence of mediation in the workplace. He then uses specific examples to show actual schemes for workplace mediation. The chapter also includes recommendations for setting up a workplace mediation system.