Source: (2000) Probation Journal. 47: 101.
Jill Enterkin and Adam Crawford present an overview of the main
findings of an in-depth, qualitative study into the victim contact work
being undertaken in two probation services in response to the Victim’s
Charter. They focus on the shared issues revealed within the different
approaches adopted by the two services, highlighting challenges for
service deliverers. They conclude that while there is broad satisfaction
with the Probation Service’s work with victims, greater clarity is
needed with regard to several issues, including the fundamental
purpose of victim contact work and the limitations of the service
which can be offered.
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