Source: (2010) human relations 64(3) 359-386
We propose a future-oriented model that focuses on the reconciliation of the
supervisor–subordinate relationship after a workplace injustice. First, we propose
factors associated with the victim’s sensemaking process that influence the need for
relationship reconciliation efforts: the seriousness of the violation, blame attribution,
and equity sensitivity. We address the moderating effects of relationship characteristics,
such as the existing trust reservoir and level of interdependence. Next, we propose that
relationship outcomes will be influenced by characteristics of the relationship repair
effort. Lastly, we examine the outcomes of successful reconciliation: forgiveness and
restored trust and the moderating effects of victim characteristics.
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