Source: (2001) Santa Barbara, CA: Institute for Cooperative Communication Skills/
This document consists of various original materials about Ã¢Â€Âœcompassionate listeningÃ¢Â€? and related matters. The materials come from talks, reflections, letters, lesson plans, and other writings by Gene Knudsen Hoffman, Cynthia Monroe, and Leah Green Ã¢Â€Â“ pioneers and practitioners in this sphere. As used in this document, Ã¢Â€Âœcompassionate listeningÃ¢Â€? is not strictly speaking about resolving conflicts directly. It refers more fundamentally to helping people in conflict to see one another as human, thus engendering a new mental and emotional space from which resolution can emerge. Compassionate listening thus goes beyond conflict resolution grounded in interest-based bargaining to people learning to identify with one anotherÃ¢Â€Â™s sorrows and joys.
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