The level of satisfaction with the conference process among legal representatives and Community Services was also high, particularly as it related to the level of satisfaction with the way conferences were run and the extent to which they believed it had been useful. Both the new model of DRC and Legal Aid Pilot achieved a high rate of satisfaction with the conference process, which reflects the high standard of ADR delivered through both programs and the commitment of the parties involved to genuine ADR.
The level of satisfaction with the outcomes of the conference (in terms of whether a good outcome was reached for the children) was lower than the level of satisfaction with the process and this was consistent among parents and family members, legal representatives and Community Services Manager Casework. However, although there was some variation between the different groups of participants, a large proportion of participants still reported being satisfied with the outcomes from the conference.
Further analysis demonstrated that parents who reported a higher level of satisfaction with how the conference was run were more likely to report being satisfied with the outcomes delivered by a conference. This analysis also showed that a parent’s satisfaction with Community Services during the conference was the strongest predictor of satisfaction with conference outcomes. These results suggest that satisfaction with the conference outcomes could be improved if Community Services were perceived by parents as more willing to work with them during the process.
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