Back to RJ Archive

Health trust looks to solve complaints

March 5, 2012

….Jane Melton, clinical director for social inclusion, said: “We have put an emphasis on resolving and closing the complaints, which is more favourable.”

Chief executive, Shaun Clee, said: “Every complaint is an important and a learning opportunity, but to put it into perspective, the trust has more than 10,000 cases open at a time.

“All organisations get things wrong and it is really important that when we do we acknowledge it, say sorry and give that person restorative justice.”

Read the whole article.


Blog PostEuropeRJ and the WorkplaceRJ in SchoolsStatutes and Legislation
Support the cause

We've Been Restoring Justice for More Than 40 Years

Your donation helps Prison Fellowship International repair the harm caused by crime by emphasizing accountability, forgiveness, and making amends for prisoners and those affected by their actions. When victims, offenders, and community members meet to decide how to do that, the results are transformational.

Donate Now